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Keeping vs Tatomo (Gmail Shared Inbox Comparison)
Keeping and Tatomo are both Gmail-first. They’re often evaluated by teams who want:
- A shared inbox that doesn’t force a new helpdesk UI
- Collaboration features (notes, assignment, status)
- Minimal setup and minimal tool sprawl
If your main differentiator is “no data goes elsewhere than Google Workspace”, make the decision with a data-flow checklist.
The key question: where does your support metadata live?
“Support metadata” includes:
- Internal notes
- Ticket IDs / references
- Statuses (new/waiting/done)
- Team mentions / pings
- Ownership/assignment history
This is often the true separation between tools.
Start with: Shared Inbox Software That Keeps Data in Google Workspace
Compare workflow fit (the practical side)
Even the best tool fails without an easy workflow.
Baseline: Gmail Support Workflow: Labels, Snooze, SLAs
Then evaluate:
- How “ticketing” is introduced (everything vs only when needed)
- How internal notes are captured
- Whether ticket IDs are consistent and searchable
Deep dives:
AI and privacy
If you use AI assistance (summary/sentiment/next-step), confirm:
- Is it processed locally in the browser?
- Or sent to servers?
Related: Local AI for Gmail Support
A simple decision framework
If your priorities are:
- Gmail-first
- Lightweight workflow
- Workspace-only storage for support metadata
…Tatomo is optimized for that path.
If your priorities are:
- Gmail-first
- More “helpdesk-like” features out of the box
- You’re OK with vendor-side storage/processing tradeoffs
…Keeping may be a fit—validate the data-flow carefully.