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Stay up to date with the latest features, guides, and comparisons for Gmail-based support teams.
Features & Updates
Local AI for Gmail Support
December 31, 2025
How to use local, in-browser AI for email support workflows—summaries, sentiment, next steps—while keeping data boundaries tight.
Guides & Best Practices
Gmail Support Workflow (Labels, Snooze, SLAs, and "Done")
December 31, 2025
A simple Gmail workflow that scales to a real support team: ownership, status, follow-ups, and handoffs—without a helpdesk.
How to Turn Gmail Into a Ticketing System
December 31, 2025
The Gmail-native way to run support with ticket IDs, ownership, status, and internal notes—without migrating to a full helpdesk.
Internal Notes in Gmail (Best Practices + Templates)
December 31, 2025
Stop losing context in Gmail support threads. Use these note templates and handoff rules to keep your team aligned.
Ticket IDs in Gmail (Why They Matter + 3 Ways to Implement)
December 31, 2025
Ticket IDs make Gmail support searchable, referenceable, and less chaotic. Here's how to implement them without a full helpdesk.
Google Workspace Shared Inbox Setup (Delegation vs Groups)
December 31, 2025
A step-by-step guide to building a shared inbox in Google Workspace—plus the workflow that makes it feel like a helpdesk.
Shared Inbox Software That Keeps Data in Google Workspace
December 31, 2025
A buyer-friendly checklist for evaluating shared inbox tools when your top requirement is that data stays inside Google Workspace.
Product Comparisons
Hiver vs Tatomo (Gmail Shared Inbox Comparison)
December 31, 2025
Compare Hiver and Tatomo for Gmail-based support—especially if your differentiator is keeping data inside Google Workspace.
Gmelius vs Tatomo (Gmail Shared Inbox Comparison)
December 31, 2025
A practical comparison for teams choosing a Gmail shared inbox tool—especially if data residency inside Google Workspace matters.
Keeping vs Tatomo (Gmail Shared Inbox Comparison)
December 31, 2025
Keeping and Tatomo both live in Gmail—here's how to choose if your main differentiator is Workspace-only data.