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Hiver vs Tatomo (Gmail Shared Inbox Comparison)
Hiver and Tatomo both target teams who want to run support from Gmail. The biggest difference to evaluate is how much data and workflow moves outside Google Workspace.
Quick summary
Choose Hiver if…
- You want a more full-featured helpdesk experience while staying in Gmail
- You prioritize built-in reporting/automation over strict Workspace-only data boundaries
Choose Tatomo if…
- Your differentiator is no support data leaving Google Workspace
- You want a lightweight system: ticket IDs, notes, pings, footers—without a big platform
Compare the essentials
1) Where is your support data stored?
This includes:
- Internal notes
- Ticket metadata (IDs, statuses)
- Assignment history
- Potentially, cached email content for features
If your company cares about data residency, treat this as the first step.
Start with: Shared Inbox Software That Keeps Data in Google Workspace
2) Workflow fit (labels + snooze + “done”)
A Gmail-native workflow works best when it’s consistent and obvious to the team.
Use this guide as the baseline: Gmail Support Workflow: Labels, Snooze, SLAs
3) Ticket IDs (searchable references)
Ticket IDs prevent endless “which thread?” confusion.
Guide: Ticket IDs in Gmail
4) Internal notes and handoffs
Notes are how you keep context without leaking it into customer replies.
Templates: Internal Notes in Gmail
5) AI and privacy
If you use AI summaries, ask exactly where processing happens.
Related: Local AI for Gmail Support
Who wins for Workspace-only data?
If your top requirement is “keep support metadata inside Google Workspace,” Tatomo aligns directly with that constraint.
If your top requirement is “give me a helpdesk experience while staying in Gmail,” Hiver may be a better match—just validate the data-flow tradeoffs.